Privacy Policy for CrownWood Furniture

At CrownWood Furniture, your privacy matters. This policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or contact us.

1. What Information We Collect

When you use our website, we may collect information that you voluntarily provide, including:

  • Name
  • Email address
  • Billing and delivery address
  • Phone number
  • Order details

We may also collect certain technical information automatically, such as:

  • IP address
  • Browser type and device information
  • Cookies and tracking data

This information helps us manage your orders and improve your experience on our website

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Communicate about your purchase
  • Improve our website and services
  • Prevent fraud and enhance security
  • Send marketing updates (with your consent)

We will never use your personal information for purposes you have not agreed to.

3. Sharing Your Information

We may share your details only when necessary, including:

  • With payment processors and delivery partners
  • When required by law or legal process
  • With third parties that help us operate the website (e.g., analytics, hosting)

We will not sell or lease your personal information to unrelated third parties

4. Cookies and Tracking

Our site uses cookies and similar technologies to:

  • Remember your preferences
  • Improve website performance
  • Understand how visitors interact with our content

You can choose to disable cookies in your browser, although this may affect your experience.

5. Your Rights

Under UK data protection law, you have rights including:

  • Access to the personal data we hold about you
  • Correction of any inaccurate data
  • Deletion of your information (in certain cases)
  • Withdrawal of consent for marketing

To exercise your rights, please contact us at the details below.

6. Security of Your Information

We take appropriate measures to protect your data from unauthorised access, misuse, loss, or alteration. However, no system is completely secure, and we cannot guarantee the absolute security of information transmitted online.

7. Changes to This Policy

We may update our privacy policy occasionally to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised date.

Contact Us

If you have questions about this policy or wish to request access or changes to your personal information, please contact:

CrownWood Furniture
Email: support@crownwoodfurniture.co.uk
Address: B24 8BL, Unit 3, Bromford Lane, Birmingham, United Kingdom